FAQs

I'm actively trying to switch to better eco-friendly alternatives and using items made from recycled materials wherever possible. Currently all packaging (apart from small cello bags (for charms) and shrink wrapped items (sketchbooks)), are either made out of recycled material; are 100% recyclable; or are bio-degradable.

Occasionally I will re-use packaging that I received myself and saved up, these won't always be as eco-friendly (or as pretty) but I believe it's much better to get the most use out of them as possible rather than letting them go to waste.

Between 1-6 days as I drop by the Post Office at least once a week!

If your order contains back or pre-order items, please refer to the product descriptions for the estimates.

For information regarding individual items and their estimated dispatch dates, please refer to their descriptions!

Under current circumstances, shipping estimates are:

UK: 1-3 working days

International Tracked and Standard (air-mail): 7-90 days*

International Economy (surface-mail, eligible purchases only): 30-120 days**

*if your order hasn't arrived after 12 weeks (18 weeks for economy**), please contact me directly and I can help arrange some options for a replacement/partial refund following my store policy.

Please note that some orders might incur custom fees which may also affect the delivery time. Make sure you understand your countries' custom fees before placing an order, as these are not included in the price of shipping and must be covered by you (if any).

Please make sure your order was sent via International Tracked (options available at check-out). Orders sent under International Standard do not include tracking and cannot be traced during transit.

If you did choose the tracked option, then your dispatch email will contain the tracking information for your parcel. All items are sent and can be tracked via Royal Mail.

If your order hasn't arrived after 12 weeks it can be presumed lost, please contact me directly and I can help arrange some options for a replacement/partial refund following my store policy.

I cannot be held responsible for stolen or damaged goods but I'll be happy to arrange a replacement following my store policy. Please contact me directly with your order number and any photos of the items.

All items are shipped from the United Kingdom and may incur custom fees depending on your country.

These are not included in the price of shipping and must be covered by you (if any).

No worries! Please use the contact form or shoot me an email as soon as possible explaining what you need to change along with your order number!

trickywagon.store@gmail.com

(Please note, if your order has already been dispatched then it can't be amendend, customers are responsible for providing the correct shipping information at checkout).

Of course! Please make a note at checkout when placing the second order and I will refund the difference in shipping!

If after a few days you have yet to receive notification of a refund then please contact me directly.

Apologies, all orders are final once dispatched, no exchanges, refunds or returns are accepted.

Sketches 2017 is now out of print and is only be available as an e-zine.

Sketches 2018 won't be reprinted after current stocks run out unless there is a high demand.

Sketches 2019 will remain in stock (or be available to back-order) for the foreseeable future, so don't worry if you can't grab it right now!

All of these items are now out of print but have been made available on my digi shop as PDFs.

Occasionally designs will be retired, however, as these items are relatively easy to reprint, feel free to contact me directly if you'd like to place a back-order of a past design (originals only).