Shipping and Shop Policy
(last updated: 20/09/04)
When an order is placed you will receive a confirmation email, please check over the items and shipping address carefully to avoid any future inconveniences.
For any amendments, please contact me immediately via email (firstname.lastname@example.org) or using the shop contact form.
Customers are responsible for any incorrect or missing (address) information, I am unable to alter your order once it has been dispatched.
All orders are final once dispatched, no exchanges, refunds or returns.
For any issues regarding your package, please contact me directly and I'll do my best to help!
Tracking is not provided with the Standard Air Mail or Economy Surface Mail options, you must select the Tracked Air Mail option at check-out to receive a tracking number.
Customers who select Standard or Economy shipping are aware that the order cannot be tracked or traced, therefore under the rare circumstance that a package is lost/stolen/damaged, I cannot be held liable (though I will do my best to assist)! If you have any problems with an International Tracked package, then please contact me with your tracking and order number!
Due to weight restrictions, orders cannot exceed:
- UK: 5kg
- US: 3kg
- Everywhere else: 2kg
Under our current circumstances, shipping estimates are:
UK: 1-5 working days
International Tracked and Standard (air mail): 7-30 days*
International Economy (surface-mail, eligible purchases only): 42-90 days**
*if your order hasn't arrived after 12 weeks (18 weeks for economy**), please contact me directly and I can help arrange some options for a replacement/partial refund following my store policy.
Please note that some orders might incur custom fees which may also affect the delivery time. Make sure you understand your country's custom fees before placing an order, as these are not included in the price of shipping and must be covered by you (if any).
By placing an order on trickywagon.net you are agreeing to all of the above shop policies and terms of service.
For any other enquiries feel free to contact me, thank you for reading!